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Frequently asked questions
Common Questions
Do you have a showroom?
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What are your business hours?
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What are your accepted payment methods?
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Ordering
How do I check the status of my order?
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Modifying or Cancelling your Order
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Shipping & Delivery
How will my items be delivered, and when will they arrive?
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Do you deliver outside of your Standard Delivery Area?
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Do you offer white glove (in-home) delivery?
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Do you to ship to high-rise buildings?
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Do you ship internationally?
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Returns & Exchanges
How do I make a return or exchange?
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How long after purchase can I return an item?
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What is your return and exchange policy?
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Product Care
Can I test your fabrics out before buying?
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How do I care for my products?
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Made to Order
Where are your Made to Order products manufactured?
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Will I receive status updates on my order?
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Can I cancel my order?
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Can I change the size of my products?
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Are there other fabrics available than what is shown on your site?
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