Frequently asked questions

Common Questions

Do you have a showroom?

What are your business hours?

What are your accepted payment methods?

Ordering

How do I check the status of my order?

Modifying or Cancelling your Order

Shipping & Delivery

How will my items be delivered, and when will they arrive?

Do you deliver outside of your Standard Delivery Area?

Do you offer white glove (in-home) delivery?

Do you to ship to high-rise buildings?

Do you ship internationally?

Returns & Exchanges

How do I make a return or exchange?

How long after purchase can I return an item?

What is your return and exchange policy?

Product Care

Can I test your fabrics out before buying?

How do I care for my products?

Made to Order

Where are your Made to Order products manufactured?

Will I receive status updates on my order?

Can I cancel my order?

Can I change the size of my products?

Are there other fabrics available than what is shown on your site?