Refunds and Exchanges


We want you to be completely happy with your purchase which is why we offer a 30 Day Satisfaction Guarantee. We accept returns or exchanges on stock products up to 30 days after delivery provided your item(s) are in like-new condition and can be returned in the original undamaged packaging. This means that products with any visible signs of use such as but not limited to: scratches, stains, blemishes, damages, discoloration, or modifications as a result of customer use, and/or without the original packaging in good condition, cannot be returned or exchanged. 

Free exchange is offered once for stock products with proof of purchase. Differences in product price will either be refunded or invoiced. Returns are subject to a $150 return shipping fee. Custom made-to-order products are not eligible for return or exchange. After your item(s) have been received by our warehouse and inspected to be in good condition, we will issue a refund. Refunds will be issued based on the original method of payment.

Any item(s) marked as "Final Sale" or "Clearance" are are not eligible for return, refund, or exchange. 

30 Day Satisfaction Guarantee

Damaged or Defective Items

In the event that your order arrives damaged in any way, please contact us with your order number and a photo of the item’s condition. Our customer service team will be happy to work with you to make it right. 

Claims must be filed within 3 business days of delivery to be eligible for a claim.

In the event of a damage claim, Auberge Designs reserves the right to arrange repair, provide local repair reimbursement, provide replacement parts, provide a blemish discount, or in necessary cases, a complete replacement at our discretion. 


Warranty


Our manufacturer’s warranty covers defects in materials and workmanship for a period of one year from the products’ date of purchase. Although our fabrics are durable and pet friendly, damaged caused by ambitious pets is not covered under warranty. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. 

Please note that warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose under normal use. Defects or damage resulting from negligence, misuse, accidents, acts of god, abnormal use, use of chemical cleaners, modifications, or commercial purposes will not be covered by the warranty.

In the event of a warranty claim, Auberge Designs reserves the right to arrange repair, provide local repair reimbursement, provide replacement parts, or in necessary cases, a complete replacement at our discretion. 

 

Last modified: 2022.10.18