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Returns and Exchanges

Refunds and Exchanges

We want you to be completely happy with your purchase which is why we offer a 30 Day Satisfaction Guarantee. We accept returns or exchanges on stock items up to 30 days after delivery provided your item(s) are in like-new condition and can be returned in the original undamaged packaging. This means that products with any scratches, stains, damages, modifications, without the original packaging in good condition, or custom made-to-order products, cannot be returned. 

Free exchange is offered once for stock products with proof of purchase. Differences in product price will either be refunded or invoiced. Custom made-to-order products are not eligible for free exchange. Returns made in within our Standard Service Area will incur a $150 return shipping fee, items returned outside our Standard Service Area are subject to a return shipping fee equal to the forward shipping cost. After your item(s) have been received by our warehouse and inspected to be in good condition, we will issue a refund. Refunds will be issued based on the original method of payment.

Any item(s) marked as "Final Sale" are not covered under our Warranty and are not eligible for return, refund, or exchange. 

30 Day Satisfaction Guarantee

Damaged or Defective Items

In the event that your order arrives damaged in any way, please contact us with your order number and a photo of the item’s condition. Our customer service team will be happy to work with you to make it right. 


Warranty

Our manufacturer’s warranty covers defects in materials and workmanship for a period of one year from the products’ date of purchase. Although our fabric is ultra-durable and pet friendly, damaged caused by ambitious pets is not covered under warranty. This guarantee does not cover normal wear and tear such as but not limited to: cuts, scratches, damage caused by impact or accidents, discoloration, shrinkage, fabric pilling, misshapen filling materials and stains. 

Please note that warranties are non-transferable, and cannot be extended to re-sold items. Warranties are only valid when products are used for their intended purpose under normal use. Defects or damage resulting from negligence, misuse, accidents, acts of god, abnormal use, use of chemical cleaners, modifications, or commercial purposes will not be covered by the warranty.

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